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Overview

To integrate Twilio with Sell Agent, you’ll need three key credentials from your Twilio account:
  • Account SID - Your unique Twilio account identifier
  • Auth Token - Your secret authentication token
  • Twilio Phone Number - The phone number you’ll use for calls

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Finding Your Twilio Credentials

1

Log into Twilio Console

Go to Twilio Console and sign in with your Twilio account credentials.If you don’t have an account, you can sign up for a free Twilio account.
2

Locate Account SID and Auth Token

Once logged in, you’ll land on the Account Dashboard. Your credentials are displayed on this main page:
  • Account SID: Found at the top of the dashboard, labeled “Account SID”. It starts with AC followed by a string of characters.
  • Auth Token: Located right below the Account SID. Click the “Show” button (or eye icon) to reveal your Auth Token.
Keep your Auth Token secret! Never share it publicly or commit it to version control. Treat it like a password.
3

Get Your Twilio Phone Number

To find your Twilio phone numbers:
  1. In the left sidebar, navigate to Phone Numbers → Manage → Active Numbers
  2. You’ll see a list of all phone numbers associated with your account
  3. Copy the phone number you want to use with Sell Agent (in E.164 format, e.g., +15551234567)
If you don’t have a phone number yet, click “Buy a Number” to purchase one from Twilio.

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Credential Reference

CredentialFormatExampleWhere to Find
Account SIDStarts with ACACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxDashboard main page
Auth Token32-character stringxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxDashboard main page (click “Show”)
Phone NumberE.164 format+15551234567Phone Numbers → Active Numbers

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Using Credentials in Sell Agent

Once you have your credentials, you can use them to connect Twilio with Sell Agent:
  1. Navigate to your Sell Agent dashboard
  2. Go to the integration or phone setup section
  3. Enter your Account SID, Auth Token, and Phone Number
  4. Save the configuration
For SIP Trunking setup (recommended for production), refer to our Twilio SIP Trunking Guide.

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Troubleshooting

Authentication Failed?
  • Double-check that you copied the Account SID and Auth Token correctly (no extra spaces)
  • Ensure you’re using the Auth Token from the correct Twilio project/account
  • Verify your Twilio account is active and not suspended
Phone Number Not Working?
  • Confirm the phone number is in E.164 format (includes country code with +)
  • Ensure the number has voice capabilities enabled
  • Check that the number is not assigned to another service

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Next Steps

Twilio SIP Trunking

Set up Elastic SIP Trunking for advanced call routing.

Create Phone Number

Learn how to add phone numbers to Sell Agent.