Create Phone Number - Sell Agent

This guide walks you through how to import a phone number after creating a Twilio SIP Trunk and start using it inside Sell Agent.

Before importing a phone number, make sure you’ve created an Elastic SIP Trunk.
If not, we’ve got you covered 👉 Refer to Create SIP Trunk to create the correct one.

🖥️ From the Dashboard

Navigate to the Phone tab in the sidebar.
Click on the Add button.
Enter the following details:
- Termination URI
- Phone Number
- SIP Credentials (Username & Password)

Once the phone number is imported, it will be ready to receive inbound calls — as long as you’ve assigned an inbound agent. Give it a try by dialing the number!

⚙️ From the API

You can also create a phone number programmatically using the Create Phone Number API. Here are some key points:

You can assign inbound and/or outbound agents to the number.
If you don’t want the number to receive calls (e.g., outbound-only campaigns), you can leave inboundAgentId unset.

🛠️ Sample Payload

{
  "phoneNumber": "+14155550123",
  "terminationUri": "sip:your-trunk.pstn.twilio.com",
  "username": "your_sip_username",
  "password": "your_sip_password",
  "inboundAgentId": null,
  "outboundAgentId": {
    "name": "SellAgent Cold Calling Agent",
    "type": "Single Prompt",
    "_id": "6855717a08af648abd473663"
  }
}