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This guide walks you through how to import a phone number after creating a Twilio SIP Trunk and start using it inside Sell Agent.
Before importing a phone number, make sure you’ve created an Elastic SIP Trunk.
If not, we’ve got you covered 👉 Refer to Create SIP Trunk to create the correct one.

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🖥️ From the Dashboard

  1. Navigate to the Phone tab in the sidebar.
  2. Click on the Add button.
  3. Enter the following details:
    • Termination URI
    • Phone Number
    • SIP Credentials (Username & Password)
    SellAgent URI
Once the phone number is imported, it will be ready to receive inbound calls — as long as you’ve assigned an inbound agent. Give it a try by dialing the number!

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⚙️ From the API

You can also create a phone number programmatically using the Create Phone Number API. Here are some key points:
  • You can assign inbound and/or outbound agents to the number.
  • If you don’t want the number to receive calls (e.g., outbound-only campaigns), you can leave inboundAgentId unset.
🛠️ Sample Payload 
{
  "phoneNumber": "+14155550123",
  "terminationUri": "sip:your-trunk.pstn.twilio.com",
  "username": "your_sip_username",
  "password": "your_sip_password",
  "inboundAgentId": null,
  "outboundAgentId": {
    "name": "SellAgent Cold Calling Agent",
    "type": "Single Prompt",
    "_id": "6855717a08af648abd473663"
  }
}